Return, Damage & Exchange Policy
We take utmost care in packing every order securely. However, in rare cases, a product may be damaged during transit.
If You Receive a Damaged Product
- Do not accept the delivery if the outer package is visibly torn, opened, or severely damaged.
- If damage is found after opening the package, take clear photos and a video of the product and packaging immediately.
- Contact us within 24 hours of delivery and provide the required product details and proof.
- Please share your Order ID along with the photo and video proof.
Return & Exchange Conditions
Returns or exchanges are accepted only if the product is :
- Damaged during transit
- Spoiled or unfit for use
- Incorrect or different from what was ordered
The product must be unused and kept in its original packaging. The return request must be raised within 24 hours of delivery.
Return Process
Once we receive your request with the required photo and video proof, our team will review it within 24 to 48 hours.
After approval, we will either arrange a pickup or provide instructions for returning the product, depending on your location and the situation.
You may choose an eligible replacement or refund after the return request is approved.
Important Note
Since dry fruits and related food products are perishable items, please inspect your order immediately after delivery. Requests made after the specified 24 hour period may not be eligible for return, exchange, or refund.