Refund Policy

1. Eligibility for Refund

A refund request may be accepted in the following situations  :

• The product received is damaged during delivery.
• The product is spoiled or not suitable for consumption at the time of delivery.
• You receive a different product from what you ordered.
• The product has a clear quality or packaging issue that existed at the time of delivery.
• Any item is missing from your order and the issue is verified by our team.

Refund requests must be submitted within 24 hours of delivery.

For local deliveries, the 24 hour period will be calculated from the delivery date and time confirmed through our delivery records or WhatsApp communication.

For outstation or courier orders, the 24 hour period will begin from the date and time the courier company marks the shipment as “Delivered.”

Since dry fruits and food products are perishable in nature, refund requests submitted after the eligible period may not be accepted.

2. Product Condition

To be eligible for a refund, the product should normally  :

• Be unused and unopened.
• Be in its original packaging.
• Include the original label, pouch, box, or container wherever applicable.
• Be supported by clear photos or videos showing the issue.

In cases of visible damage, leakage, broken packaging, spoilage, or another issue that requires opening the parcel for inspection, please take clear photos or videos immediately after receiving the order.

We recommend recording an unboxing video for courier orders, especially if the outer package appears damaged, opened, crushed, leaking, or tampered with.

3. Non Refundable Cases

Refunds will normally not be provided in the following situations  :

• Change of mind after delivery.
• Customer no longer wants or needs the product.
• Product has been opened, used, or partially consumed without a genuine quality issue.
• Damage caused after delivery due to improper handling or storage.
• Delay or failed delivery caused by an incorrect or incomplete address provided by the customer.
• Incorrect phone number or other contact information provided by the customer.
• Customer is unavailable to receive the order after reasonable delivery attempts.
• Product quality is affected because the customer did not follow the recommended storage instructions.
• Minor differences in colour, size, shape, texture, appearance, or packaging that do not affect the quality or usability of the product.
• Refund request is submitted after the applicable 24 hour period.
• The required proof, such as photos or videos, is not provided when requested.

4. How to Request a Refund

To request a refund, please contact SMK Traders within 24 hours of delivery.

Please provide the following details  :

• Customer name.
• Order number or invoice number.
• Registered mobile number.
• Name of the affected product.
• Brief explanation of the issue.
• Clear photographs of the product.
• Photos of the product packaging.
• Photos of the courier or shipping label where applicable.
• Unboxing video, if available.

Refund Contact  :

Providing complete and clear information will help us review your request faster.

5. Refund Verification Process

After receiving your refund request, our team will review the information provided, including photos, videos, order details, product details, and delivery records.

Verification will normally be completed within 24 to 48 hours.

In some cases, we may request additional photos, videos, product information, or other details before making a decision.

Submitting a refund request does not automatically guarantee approval.

Refund eligibility will be determined only after the issue has been reviewed and verified by SMK Traders.

6. Approved Refunds

Once your refund request has been approved, the refund will normally be processed within 5 to 7 business days.

Where possible, the refund will be sent to the original payment method used for the order.

Depending on the payment method, refunds may be processed through  :

• UPI.
• Debit card.
• Credit card.
• Net banking.
• Payment gateway.
• Bank account.
• Other original payment methods used during checkout.

The actual time required for the refunded amount to appear in your account may depend on your bank, payment gateway, card issuer, or payment provider.

7. Partial Refunds

If only one product or part of an order is damaged, spoiled, missing, defective, or incorrect, SMK Traders may provide a refund only for the affected product or affected quantity.

A full order refund may not be provided when the remaining products in the order were delivered correctly and are in acceptable condition.

The eligible refund amount will be determined after verification.

8. Incorrect Product Received

If you receive a product that is different from what you ordered, please do not use or consume the product.

Contact us within 24 hours of delivery and provide  :

• Photos of the product received.
• Photos of the original packaging.
• Photos of the shipping label.
• Order or invoice details.
• Unboxing video, if available.

After verification, SMK Traders will provide the appropriate resolution.

9. Damaged or Spoiled Products

If a product arrives damaged, leaking, broken, spoiled, contaminated, or otherwise unsuitable for consumption, please contact us immediately.

Please provide clear photographic or video evidence of the issue.

Do not discard the affected product, product packaging, outer courier packaging, or shipping label until the refund request has been reviewed, as these may be required for verification.

10. Missing Products

If any product or quantity is missing from your order, please contact us within 24 hours of delivery.

Provide your order details along with photos or an unboxing video of the parcel if available.

After verification, we may provide an appropriate refund or other suitable resolution for the verified missing item.

11. Shipping and Delivery Charges

Original shipping, delivery, or courier charges may not always be refundable.

Shipping charges may be refunded where the issue occurred because of  :

• An error made by SMK Traders.
• A verified incorrect order.
• A verified issue affecting the complete shipment.
• Another situation approved by SMK Traders after review.

Any applicable refund of shipping charges will be communicated during the refund approval process.

12. Customer Responsibility

Customers are responsible for providing accurate information while placing an order, including  :

• Customer name.
• Complete delivery address.
• Area and landmark details.
• Correct PIN code.
• Active mobile number.
• Recipient details.
• Any other information required for successful delivery.

SMK Traders may not be responsible for delivery delays, failed deliveries, or other issues caused by incorrect or incomplete information provided by the customer.

Customers are also responsible for storing food products according to the storage instructions provided on the product packaging or product page.

13. Refund Policy Acceptance

By placing an order with SMK Traders, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

SMK Traders reserves the right to review each refund request individually and may reject requests that do not meet the eligibility requirements mentioned in this policy.

Any refund approved by SMK Traders will be processed according to the applicable payment and processing timelines.