Privacy Policy

1. Information We Collect

Depending on how you use our website and services, we may collect information such as  :

• Full name
• Mobile number
• Email address
• Billing address
• Shipping or delivery address
• Postal code
• Account information
• Order information
• Products purchased
• Order history
• Payment status
• Transaction reference information
• Wallet balance and Wallet transaction information
• Reward Points balance and related activity
• Refund and cancellation information
• Customer support communications
• Information voluntarily provided by you
• IP address
• Browser and device information
• Website usage information
• Cookies and similar technical information

We aim to collect only information that is reasonably necessary for providing, improving, securing, and managing our services.

2. Account Information

When you create an account with SMK Traders, we may collect and maintain information necessary to identify and manage your account.

This may include your name, email address, mobile number, saved addresses, order history, Wallet information, Reward Points, and other account related information.

You are responsible for providing accurate information and for maintaining the confidentiality of your account credentials.

Please do not share your password, OTP, or other confidential account authentication information with unauthorised persons.

3. How We Use Your Information

We may use your information for purposes including  :

• Creating and managing your customer account
• Processing and confirming orders
• Processing payments
• Managing Cash on Delivery orders
• Preparing and packing orders
• Shipping and delivering products
• Providing order tracking information
• Processing cancellations
• Processing eligible refunds
• Managing returns or other applicable post purchase requests
• Managing Wallet balances
• Managing Reward Points
• Providing customer support
• Communicating important order information
• Sending transactional notifications
• Preventing fraudulent or suspicious transactions
• Protecting our website and customers
• Resolving payment or delivery issues
• Maintaining business and transaction records
• Improving our products, website, and services
• Meeting applicable legal, regulatory, accounting, or compliance requirements

We do not intend to use personal information for purposes unrelated to our legitimate business operations without an appropriate basis or permission where required.

4. Order and Delivery Information

When you place an order, we use the information provided by you to process and fulfil that order.

Necessary information may be shared with relevant service providers involved in completing your order, including shipping, courier, logistics, delivery, payment, technology, communication, or customer support providers.

For example, your name, delivery address, mobile number, order related information, or other necessary details may be provided to a courier or delivery partner so that your order can be delivered.

Only information reasonably required for the relevant service should be shared.

5. Payment Information

SMK Traders may offer payment methods such as  :

• UPI
• Debit cards
• Credit cards
• Net banking
• Other supported online payment methods
• Wallet balance
• Reward Points, where applicable
• Cash on Delivery (COD)

Online payments on our website are currently processed through Razorpay.

When you make an online payment, certain payment and transaction information may be processed directly by the relevant payment gateway, bank, card network, UPI provider, or other financial service provider.

SMK Traders does not require customers to provide sensitive banking credentials such as UPI PINs, ATM PINs, card PINs, or internet banking passwords to SMK Traders.

Customers should never disclose such confidential credentials to anyone claiming to represent SMK Traders.

Payment providers may process information according to their own privacy policies, security standards, and legal obligations.

6. Wallet Information

If SMK Traders provides a Wallet facility, we may maintain information relating to  :

• Wallet balance
• Wallet credits
• Wallet debits
• Refund credits
• Order related Wallet transactions
• Promotional Wallet credits, where applicable
• Transaction dates and references

Wallet information is associated with the relevant customer account and may be used to process eligible purchases, refunds, adjustments, or other authorised Wallet transactions.

7. Reward Points

If you earn or use SMK Traders Reward Points, we may maintain information relating to  :

• Reward Points earned
• Reward Points redeemed
• Current Reward Points balance
• Order related Reward Points activity
• Adjustments or reversals
• Expiration information, where applicable
• Promotional Reward Points

This information is used to operate and maintain the applicable rewards facility.

If an eligible cancelled or refunded transaction requires Reward Points to be restored or adjusted, the necessary Reward Points transaction information may be processed for that purpose.

8. Cash on Delivery Information

For Cash on Delivery orders, we may use your name, mobile number, delivery address, order details, and relevant account or order history to process and deliver the order.

We may also use appropriate information to identify repeated false orders, delivery abuse, suspicious activity, or misuse of Cash on Delivery facilities.

Where reasonably necessary to prevent abuse or protect our business, certain ordering or payment facilities may be restricted for accounts associated with suspicious or repeated misuse.

9. Refund and Cancellation Information

When you request a cancellation or refund, we may process information relating to  :

• Order number
• Customer account
• Payment method
• Payment transaction
• Refund amount
• Cancellation reason, where provided
• Wallet transactions
• Reward Points
• Payment gateway references
• Refund status

This information may be shared with the relevant payment provider where necessary to process or investigate a refund.

Refund information may also be retained where reasonably necessary for accounting, dispute resolution, fraud prevention, or legal purposes.

10. Communications

We may contact you regarding your account, orders, payments, deliveries, refunds, cancellations, Wallet transactions, Reward Points, security issues, customer support requests, or other important service information.

Depending on the contact details you have provided and the services available, communications may be sent through methods such as  :

• Email
• SMS
• Phone
• WhatsApp
• Website or account notifications
• Other supported communication channels

Transactional or service related communications may be necessary for completing or managing your order or account.

Promotional communications, where used, may be managed separately and subject to applicable requirements and available opt out choices.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide and improve website functionality.

Cookies may be used for purposes such as  :

• Keeping customers signed in
• Remembering selected preferences
• Maintaining shopping cart functionality
• Supporting checkout
• Website security
• Fraud prevention
• Understanding website performance
• Analysing general website usage
• Improving the customer experience

Some cookies may be necessary for essential website functions.

Where applicable, you may manage cookies through your browser settings or other controls made available on the website.

Disabling certain cookies may affect the proper functioning of some website features.

12. Device and Technical Information

When you use our website, certain technical information may be collected automatically.

This may include information such as  :

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Date and time of access
• Website interaction information
• Error or security logs

Such information may be used for security, fraud prevention, troubleshooting, website performance, analytics, and service improvement.

13. Sharing of Personal Information

SMK Traders does not intend to sell customers' personal information to third parties for their independent commercial use.

We may share necessary information with service providers or other parties where reasonably required for purposes such as  :

• Payment processing
• Shipping
• Courier and logistics services
• Order fulfilment
• Customer communications
• Website hosting or technical services
• Fraud prevention
• Security
• Analytics
• Accounting
• Professional services
• Customer support
• Compliance with legal obligations

Service providers should receive only the information reasonably necessary to perform the relevant service.

14. Legal Requirements

We may disclose or retain information where reasonably necessary to  :

• Comply with applicable law
• Respond to lawful requests from government or regulatory authorities
• Comply with court orders or other valid legal processes
• Prevent or investigate fraud
• Protect customers
• Protect SMK Traders' legal rights or property
• Investigate security incidents
• Resolve disputes
• Maintain records required by law

We will endeavour to handle such requests appropriately and in accordance with applicable requirements.

15. Data Security

SMK Traders takes reasonable administrative, technical, and organisational measures to help protect personal information against risks such as  :

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Loss
• Destruction
• Fraudulent activity

However, no website, internet transmission, electronic storage system, or digital service can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their accounts, devices, passwords, OTPs, and other authentication information.

16. OTP, Password and Payment Security

SMK Traders will never require you to disclose confidential authentication information such as  :

• OTP
• UPI PIN
• ATM PIN
• Debit or credit card PIN
• Internet banking password

Do not provide these details to any person claiming that they are required to process an order, cancellation, refund, delivery, Wallet credit, or Reward Points adjustment.

If you suspect unauthorised access to your account, please contact SMK Traders as soon as possible and take appropriate steps to secure your account.

17. Data Retention

We may retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted for legitimate business, accounting, taxation, fraud prevention, dispute resolution, security, or legal purposes.

Different categories of information may therefore be retained for different periods.

Where information is no longer reasonably required and there is no applicable reason requiring its continued retention, we may securely delete, anonymise, or otherwise appropriately dispose of it.

18. Customer Privacy Choices and Requests

Subject to applicable law and the nature of the request, customers may contact SMK Traders regarding their personal information, including requests relating to  :

• Accessing personal information
• Correcting inaccurate information
• Updating account information
• Requesting deletion of eligible personal information
• Withdrawing consent where processing is based on consent
• Raising a privacy related concern or complaint

Certain information may need to be retained even after an account or deletion request where retention is required for completed transactions, accounting, taxation, fraud prevention, dispute resolution, regulatory compliance, or other applicable legal purposes.

We may take reasonable steps to verify the identity of the person making a privacy related request before taking action.

19. Account Deletion

If account deletion functionality is available, customers may request deletion of their SMK Traders account through the available account or support process.

Deleting an account does not necessarily require immediate deletion of every record connected with the account.

Information relating to completed orders, payments, refunds, invoices, fraud prevention, disputes, taxation, accounting, or legal compliance may be retained where reasonably necessary or required.

Where eligible personal information is no longer required, it may be deleted or otherwise handled in accordance with applicable requirements.

20. Children's Privacy

SMK Traders services are intended to be used only by persons who are legally capable of making purchases or by persons using the services with appropriate parental or guardian involvement where required.

We do not intentionally seek to collect unnecessary personal information from children.

If a parent or legal guardian believes that a child has provided personal information inappropriately, they may contact SMK Traders for assistance.

21. Third Party Services and Links

Our website may contain links to, integrations with, or services provided by third parties.

These may include payment providers, courier services, social media services, communication providers, or other external websites and services.

Once you access an external service, its handling of information may be governed by its own terms and privacy policy.

SMK Traders is not responsible for the privacy practices of independent third party websites or services.

Customers are encouraged to review the applicable privacy information of those providers when appropriate.

22. Fraud Prevention and Website Security

We may process relevant order, account, device, payment, delivery, and technical information where reasonably necessary to detect or prevent  :

• Fraudulent transactions
• False orders
• Payment abuse
• Cash on Delivery abuse
• Account misuse
• Unauthorised account access
• Security attacks
• Technical abuse
• Suspicious activity

Where suspicious activity is detected, we may take reasonable protective measures such as requesting additional verification or restricting certain account, order, or payment functionality.

23. Changes to This Privacy Policy

SMK Traders may update this Privacy Policy when necessary to reflect changes to our services, business practices, payment methods, technology, security requirements, or applicable requirements.

When material changes are made, the updated policy may be published on our website with a revised Last Updated date.

Customers are encouraged to review this Privacy Policy periodically.

24. Contact Us

If you have questions, concerns, correction requests, account related requests, or other privacy related requests regarding this Privacy Policy or your personal information, please contact SMK Traders through the official contact information provided below.

When contacting us regarding an order or account, we may request reasonable information to verify your identity and locate the relevant account or transaction.

For your security, never include your UPI PIN, card PIN, banking password, OTP, or other confidential authentication credentials in a support request.