Cancellation Policy

1. Cancellation Time Limit

You may cancel your order within 6 hours from the time the order is placed.

A Cancel Order option will be available on the My Orders page during the eligible cancellation period.

Once the 6 hour cancellation period has passed, the order cannot be cancelled, as we may have already started processing, packing, or dispatching the products.

We therefore request customers to review the products, quantity, delivery address, contact details, and payment method carefully before confirming an order.

2. How to Cancel an Order

To cancel an eligible order  :

1. Log in to your account.
2. Go to My Orders.
3. Select the relevant order.
4. Click the Cancel Order option.
5. Complete the cancellation request.

The cancellation option will only be available while the order is eligible for cancellation.

3. Online Prepaid Order Cancellation

If you have already paid online and cancel the order within the permitted 6 hour period, your cancellation request will normally be reviewed and processed within 24 hours.

Once the cancellation and refund are successfully processed, the refund may take approximately 2 to 7 business days to appear in your bank account, card, UPI account, or other original payment method, depending on your bank or payment provider.

Online payments on our website are currently processed through Razorpay.

Where applicable, refunds will generally be issued to the original payment method used for the transaction.

Bank or payment gateway processing times are outside the direct control of SMK Traders.

4. Cash on Delivery (COD) Orders

Cash on Delivery orders can also be cancelled through the My Orders page, but only within 6 hours of placing the order.

Since no advance payment is collected for a COD order, no refund will be applicable when an eligible COD order is cancelled.

After the 6 hour cancellation period, COD orders cannot normally be cancelled.

5. Orders Already Packed or Dispatched

Once an order has been packed, handed over to the courier, shipped, or dispatched, cancellation may no longer be possible, even if the customer no longer requires the products.

Customers are therefore requested to cancel eligible orders as early as possible within the permitted cancellation period.

6. Genuine Cancellation Requests

The cancellation facility is provided for customers who have a genuine reason to cancel their order.

Customers should not place and repeatedly cancel orders for testing, entertainment, misuse, intentional disruption, or without a genuine intention to purchase.

Repeated or suspicious cancellations, misuse of Cash on Delivery, or intentionally placing false orders may result in restrictions being applied to certain payment methods or ordering facilities, where reasonably necessary to prevent abuse.

7. Change of Mind

Please make your purchase decision carefully before placing an order.

A simple change of mind should be avoided after placing an order, particularly once processing or packing has started. If cancellation is still available within the permitted 6 hour period, you may use the cancellation option shown under My Orders.

8. Incorrect Details

If you have entered an incorrect delivery address, phone number, product, quantity, or other order information, please contact us as soon as possible.

Changes cannot be guaranteed once the order has entered processing, packing, or dispatch.

9. Cancellation by SMK Traders

In rare circumstances, SMK Traders may cancel an order due to reasons such as  :

• Product unavailability or stock issues
• Incorrect product or pricing information
• Payment verification failure
• Suspected fraudulent or abusive transactions
• Incorrect or incomplete delivery information
• Courier or delivery service limitations
• Technical or operational issues

If a prepaid order is cancelled by us and payment has already been successfully received, the applicable amount will be refunded to the original payment method.

10. Wallet Amount and Reward Points

If an eligible order was paid using your SMK Traders Wallet balance, Reward Points, or a combination of Wallet balance and Reward Points, the applicable amount or points used for the cancelled order will be automatically credited back to the respective Wallet and Reward Points balance associated with your account after the cancellation has been successfully processed.

Where an order was paid using a combination of Wallet balance, Reward Points, and another online payment method, each eligible portion of the payment will generally be refunded to its respective source.

For example, the Wallet portion will be credited back to your Wallet, eligible Reward Points will be restored to your Reward Points balance, and the remaining prepaid amount will be refunded through the applicable original online payment method.

The restoration of Wallet amounts or Reward Points may be subject to successful cancellation processing and applicable system verification.

Customers are advised to check their Wallet and Reward Points balance after the cancellation has been completed. If an eligible Wallet amount or Reward Points balance is not restored correctly, please contact SMK Traders for assistance.

11. Other Prepaid Payments and Payment Gateways

Regardless of the supported online payment method or payment gateway used to make an advance or prepaid payment for an order, SMK Traders will take the appropriate action to initiate the applicable refund when an eligible cancellation is successfully approved and processed.

Where reasonably possible, the refundable amount will be returned to the original payment source used for the transaction, such as the customer's bank account, UPI account, card, Wallet, or other supported payment method.

If a payment was successfully debited but its status is delayed, pending, or requires verification from the payment gateway or financial institution, SMK Traders may verify the transaction before initiating or confirming the applicable refund.

Once SMK Traders has successfully initiated or processed the refund, the time required for the amount to appear in the customer's account may depend on the relevant bank, card issuer, UPI provider, payment gateway, or other financial institution.

If a customer does not receive an eligible refund after the applicable processing period, they may contact SMK Traders with the relevant order and payment details so that the transaction can be reviewed and appropriate assistance can be provided.

SMK Traders will make reasonable efforts to ensure that eligible prepaid cancellation refunds are properly initiated and returned through the applicable payment channel.